Articles & Insights
Practical Takes on Quality & Problem Solving
Real-world articles on complaint handling, defect prevention, and building stronger quality systems — written for people who deal with these things every day.
Manufacturing Quality Blog — 8D Reports, Root Cause Analysis & Complaint Handling
Supplier claim meeting: what to do when your supplier won't react at the right speed
Published on: 21/10/2026
Practical steps for your next supplier claim meeting when the supplier's response doesn't match the criticality of the issue. Real actions, no fluff.
supplier qualitycorrective action8D reportroot cause analysiscustomer claimcomplaint handling
How to Write an 8D Report: Step-by-Step Guide with Example
Published on: 14/05/2026
A complete step-by-step guide to writing an 8D report that your customer will accept — covering all 8 disciplines, with a worked example from a real automotive case.
8D reportcorrective actionroot causecontainmentD0–D8problem solvingcustomer complaintOEMTier 1 supplierIATF 16949
Reaction to a Customer Claim - What to Do and What to Avoid
Published on: 08/05/2026
Most companies panic when a customer claim arrives, and the panic does more damage than the defect. What to do in the first hours, and what to avoid.
reaction to a customer claim8D reportcustomer claimfirst stepshow to handle a quality claimmanufacturingcomplaint responseroot causeinvestigation claim
